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After more than two (2) months activation of its Emergency Operations Center (EOC), the Department of the Interior and Local Government (DILG) Cordillera regional office and its field operating units (FOUs) have already recorded hundreds of complaints and feedbacks on the implementation of the directives and measures against COVID-19 in local government units (LGUs).
As of 20 May 2020, 1,971 of complaints, queries, and requests in CAR have successfully been acted upon by DILG-CAR and its FOUs during the Luzon-wide Enhanced Community Quarantine (ECQ) and General Community Quarantine (GCQ).
A concerned citizen from one of the LGUs complained on the Social Amelioration Program (SAP) implementation and irregularities of the selection committee in their barangay and requested for a thorough validation, “we observed there are rich and middle class people listed. They own big houses, trucks, and high end cars, yet those who truly deserve the assistance were not listed. I hope we are all serious about transparency and accountability”. DILG-CAR and the concerned FOU took action immediately and after two days, the EOC received an email from the same client, “I am so grateful to DILG’s prompt action. I guess DILG has already taken action as I heard there were already actions being done today pertaining to the issues I raised. Saludo po ako sa inyo! Maraming salamat sa inyong serbisyo!”.
Although most concerns handled were on the subject of relief goods distribution and the SAP implementation within CAR, the EOCs have also answered queries from clients outside the region and overseas. So far, the offices have been receiving positive feedbacks from the clients.
“These are indeed stressful times and by nature, emergencies are unpredictable. On a daily basis or in the case of a large scale disaster, there’s no telling what the conditions will be for your community, your family, or for you personally. That is why when it comes to concerns regarding the implementation of directives on COVID-19, we encourage everyone to contact our Emergency Operations Center immediately. We are here to help you 24/7”, DILG CAR Regional Director Engr. Marlo Iringan said resolutely.
Concerns from clients are lodged into a tracker system where their contact information and concerns are recorded and handled with utmost confidentiality. These are then monitored and acted upon by both the EOC and concerned FOUs.
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