|San Juan Mayor Meynardo M. Bautista, Jr. (third from left) takes the lead in signing the CSIS Pledge of Commitment.|
|Tublay Mayor Armando I. Lauro accepts the Citizen Satisfaction Report from DILG ARD Jonathan PM Leusen, Jr.|
|Tublay Summary of Overall Satisfaction Rating and Overall Need for Action per Service Area.
Constituents of the municipalities of Tublay, Benguet and San Juan, Abra are satisfied with the services provided by the municipal governments based on the survey conducted in 2016.
DILG-CAR engaged partner local resource institutes (LRIs) to implement the Citizen’s Satisfaction Index System (CSIS) in the pilot municipalities in the Region.University of the Cordilleras (UC) and Abra State Institute of Sciences and Technology (ASIST) conducted the data gathering, analysis and report preparation for Tublay and San Juan, respectively. The LRIs randomly selected 150 respondents from each municipality representing all barangays.
Generally, over-all ratings in each of the seven service areas showed high in satisfaction and high in need for action in San Juan and Tublay. This means that the LGUs must sustain positive aspects of services cited by citizens and fine-tune specific aspects of service delivery. Overall, there is high satisfaction of the services by the constituents of San Juan (93.24%) and Tublay (76.67%); and high need for action in Tublay (86.67%) but low need for action in San Juan (57.82%). This means that the constituents of Tublay suggests that though they are highly satisfied with the services, it needs to improve more on the delivery of its services.
In both pilot LGUs, the top service areas in terms of awareness are on Environmental Management and Health Services while the least is on Economic and Investment Promotion, and Governance and Response. The vaccination for infants/children and the pre-natal/post-natal child birth services are laudable as these have 100% satisfaction rating from the citizens who were aware of the services. To increase awareness, both LGUs must address indicators on Action/response on complaints against public officials/public office under Governance and Response and Public employment services; Product/brand marketing of local goods and tourist attractions; Post-harvest facilities such as crop dryers, slaughter houses; and Accessible farm harvest buying/trading stations under Economic and Investment Promotion.
Services availed the most are environmental management, public works and infrastructure and health services, while they availed economic investment and promotion services the least. However, special attention should still be given to solid waste management because the survey revealed the lack of adequate garbage collection system in the said LGUs. The citizens practice open burning and burying their wastes which is a violation of the Ecological Solid Waste Management Act of 2000 or R.A. 9003.
CSIS was initially implemented in cities in 2013 covering Baguio City and Tabuk City in Kalinga. For 2016, the CSIS was pilot tested in Tublay and San Juan and 29 other municipalities nationwide.
Presentation of Results was done through utilization conferences conducted on 12-13 Dec. 2016 for Tublay, Benguet and 25-26 Jan. 2017 for San Juan, Abra to determine the level of appreciation of various stakeholders and the usefulness of the CSIS data. Results were presented by partner LRIs to concerned local chief executives, sanggunian members, department heads, and local Civil Society Organization representatives. The final Citizen Satisfaction Reports were also turned over to the pilot LGUs during this activity.
|"Matino, Mahusay at Maaasahan"|