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 QUALITY POLICY

 We, the DILG-CAR, commit to embrace competence, integrity, responsiveness and dedication in empowering and nurturing our LGUs to become resilient, progressive, business-friendly, and socially protective through excellent PPAs for the progress of our Region and the happiness of the Cordillerans.

We pledge to continually improve the effectiveness of our Quality Management System to provide the highest quality service compliant to applicable legal requirements by Stepping Up to Challenges and Changes thru Excellent and Sustainable Strategies.

 

   
 
 
 
 
LIST OF PROCEDURES
As of March 15, 2019
 
 
 PROCEDURES  
DOCUMENT
CODE
COPY HOLDERS
DQMR  RPO
 C/PFP
CLGOO /
MLGOOs
    Quality Manual          
p
MANAGEMENT PROCESSES
       
L     Operations Planning and Budgeting
QP-CAR-01    
A Risk Identification and Control SP-CAR-01        
N QMS Planning SP-CAR-02        
  OPERATIONS PROCESSES
  CAPACITY DEVELOPMENT
  Provision of Technical Assistance (TA) QP-CAR-02        
 OPERATIONS PROCESSES
Action on Queries QP-CAR-03        
Endorsement of Request/Document QP-CAR-04        
Fact-Finding Investigation QP-CAR-05  
D Implementation of Ombudsman / Sandiganbayan / Office of the President (OP) / Commission on Election (COMELEC) Decisions, Orders, or Resolutions QP-CAR-06
O Issuance of Certifications QP-CAR-07
Monitoring and Evaluation of Locally-Funded Projects (LFPs) and Performance Challenge Fund (PCF) QP-CAR-08
Monitoring of LGU compliance to Local Governance Policies QP-CAR-09
Public Assistance and Complaints Handling Services QP-CAR-10
Review of Technical documents QP-CAR-11
AWARDS AND INVENTIVES  
Assessment of LGUs on the Seal of Good Local Governance
QP-CAR-12
Assessment for Awards and Incentives QP-CAR-13
SUPPORT TO OPERATIONS PROCESSES
 GENERAL
Processing and Payment of Claims QP-CAR-14
Review of Memoranda of Agreement/ Understanding and Contracts QP-CAR-15
 PEOPLE
Recruitment, Selection and Promotion of Personnel QP-CAR-16
 INFRASTRUCTURE
Use of Facilities and Vehicles QP-CAR-17
Inventory and Disposal of Property, Plant and Equipment (PPE) QP-CAR-18
  Provision of Technical Assistance on Information and Communications Technology Resources QP-CAR-19
  PROCUREMENT
D Procurement QP-CAR-20
O Evaluation of Supplier's Performance QP-CAR-21
 ORGANIZATIONAL KNOWLEDGE
Records Management QP-CAR-22
 COMPETENCE
Learing and Development QP-CAR-23
 COMMUNICATION
Website Content Updating QP-CAR-24
 DOCUMENTED INFORMATION
Control of Maintained Internal Documented Information SP-CAR-03A
Control of Maintained External Documented Information SP-CAR-03B
Control of Retained Documented Information SP-CAR-04
PERFORMANCE EVALUATION PROCESSES
C Programs/Projects/Activities (PPAs) Implementation and Monitoring QP-CAR-25
H Control of Non-Conforming Outputs SP-CAR-06
E   Process Performance Monitoring Measurement SP-CAR-07        
C   Internal Quality Auditing SP-CAR-09        
K   Management Review SP-CAR-10        
  IMPROVEMENT PROCESSES          
A   Services Complaints Handling SP-CAR-05        
C   External Customer Satisfaction Survey SP-CAR-08        
T   Nonconformity and Corrective Action SP-CAR-11